Name: Bay, Richard
Alias Names:
Business Name:
Address: 78 Michaels Way
Benton, Kentucky 42025
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
In March of 2019, Richard Bay was having an issue with his water heater. We told him that he needed a new water heater. Customer claimed he did not have the money for a new one at that time and asked if we had a used water heater. We did at that time have a used water heater but told Richard that we do not guarantee used equipment and that we didn’t know how long it could last. After the install there was a small issue but we came over and fixed it promptly. A little while after that the water heater had another issue and we sent a tech out to look at it. We tried to call the manufacturer to order a part but hold times were too long and we asked the customer to call and order the part so it wouldn’t tie up the technician and he would not have to pay for the tech to wait. The customer was very rude to staff and when we went out the last time, the customer was given a price to get a new tankless water heater, he told us that what we quoted was high and he would go and get it cheaper himself. Not a polite customer.
Name: Choate, Marty
Alias Names:
Business Name:
Address: 769 Cedar St
Calvert City, Kentucky 42029
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Mr Choate called Stinson Plumbing out to unclog his sewer, this was an after hours call so it was not a normal callout. We arrived around 1AM and unclogged his sewer . Mr Choate was told how much the call would be before we came out – we have a minimum charge for after hours service. Mr Choate didn’t want to pay what was owed and refused to pay until we informed him that we would have to litigate to recover what was owed plus additional amount for court cost and fees. Mr Choate decided to pay finally. Not a good customer.
Name: Cline, Debra
Alias Names:
Business Name:
Address: 206 Circle Drive
Mayfield, Kentucky 42066
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
On Jan 19 2021, Customer called office and was very rude and disrespectful in regards to work done at her house on the 15th of Jan. The customer did not know whether she had a sewer or a septic system. The technician that went there was there for 2 hours trying to unclog her system by running machine thru the toilet opening only to find out that she had a septic system that was not working properly. She threatened to stop payment for the work that was done. She is not a good customer
Name: Downing, Justin
Alias Names: Kayce Downing, Faulkner, Jamison, Penrod, Jameson
Business Name:
Address: 208 Allen Heights
Benton, Kentucky 42025
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
in December 2020, we were called to customer’s house for a small water leak at the water heater. We replaced a cracked valve at the water heater. Customer said we were responsible to repair this for free because they said we installed a water heater 3 years earlier but we have no record of this. After we made this repair, we were called back to the house for different leaks and wanted us to repair those for free. We took pictures of everything and determined that the pipes were very old and not anything that Stinson Plumbing was responsible for. Customer threw Stinson Plumbing out of their house, stated they would not pay any of those bills. We are currently taking the customer to court over this issue.
Name: Enoch, Danny
Alias Names:
Business Name:
Address: 71 Captain Lane
Gilbertsville, Kentucky 42044
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Back in June of 2019, Danny Enoch had Stinson Plumbing come out and replace hose bibbs on his house. Stinson Plumbing allowed the customer to send in his payment. After 7 months of trying to collect, Stinson Plumbing had to write off this bill. Danny Enoch is not a good customer,
Name: Goode, Ricky
Alias Names:
Business Name:
Address: 125 Inverness Dr
Paducah, Kentucky 42001
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Customer had Stinson Plumbing come out for a sewer line clog. The customer did not have a cleanout so the technician had to remove the toilet and unclog thru the opening. The customer called back and said the toilet was leaking so we sent out a technician to fix it. The technician could not find a leak at that time. The technician asked where it was leaking and said that he had a friend come over and fix it but did not tell us that. We charged him for the visit. Customer said he would not pay because it was fixed when we got there. We had to write that invoice off. Not a good customer.
Name: Rupert, Charles
Alias Names:
Business Name:
Address: 163 Ironwood Dr
Murray, Kentucky 42071
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Customer charged back on his check for our after hour service with a total amount of $405.00 on Jan 4th 2020. Stinson Plumbing was not informed of any issues with this job prior to the check being charged back.
Name: Schroeder, Jerry
Alias Names:
Business Name:
Address: 1165 Alton Rd
Wingo, Kentucky 42088
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Jerry Schroeder used Home Advisor to get Stinson Plumbing to come out to fix their plumbing. Stinson Plumbing fixed the broken pump and informed the customer that they needed a wiring repair by an electrician to finish up the job. Mr Schroeder made a complaint to Home Advisor and Home Advisor made Stinson Plumbing pay the customer $141.00 to satisfy their customer and stay in good standing with Home Advisor. Mr Schroeder got one over on Home Advisor and made Stinson Plumbing have a loss of $141.00.
Name: Shehorn, Lori
Alias Names:
Business Name:
Address: 155 Orchard St.
Bardwell, Kentucky 42023
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Customer had Stinson Plumbing do some work for her under the direction of a General Contractor. The General Contractor was dictating to us when he wanted us onsite. We could not operate within the specific timeframe and dismissed us because we could not work when the GC said jump. The GC threatened our company and was very hostile to our employees. We tried to talk to the customer but she didn’t want to listen to us. Stinson Plumbing did not wish to operate in a hostile environment so we terminated our relations with the customer and pulled our permit for this customer.
Name: Thomas, Faithe
Alias Names:
Business Name:
Address: 789 State Route 94 E
Fulton, Kentucky 42041
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
On 11/23/20, the customer had us come out to install a customer supplied part. We installed their part and told the customer they also needed an electrician to finish the install. The customer was ok at the time with this. The customer also had us look at her main water heater to try a repair, the water heater needed to be replaced but she didn’t want to replace it. The customer stopped payment on the check she wrote. She stated that the item we worked on leaked and she had another licensed plumber come out and make both repairs and do the electrical. We are currently taking her to court over this issue.
Name: Tosh, Allen
Alias Names:
Business Name:
Address: 812 Sunset Drive
Benton, Kentucky 42025
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Back in April 2020 the customer requested us to come out for an estimate. We gave the customer the free estimate and the customer wanted us to proceed with the estimate as a repair. He even signed the estimate with permission to proceed. That initiated the process and we were moving forward. Then he decided to cancel the project after things were in process. So we had to pay for restock and admin fees. Not a good customer,
Name: Travis, Nathan
Alias Names:
Business Name:
Address: 3300 Griggstown Rd
Calvert City, Kentucky 42029
Member Reporting This Entry: Stinson Plumbing LLC
Why is person on Blacklist:
Back on 9/8/20, the Customer had us come out for a septic issue. We came out and located his tank and had it pumped out. We were supposed to come back after the pump out but for some reason, the customer did not want us to come back out. He left a very negative review online about us. Even the customer’s father could not understand why the son did what he did after we explained everything to the father. This customer was very rude to the employees at Stinson Plumbing and we will no longer do any business with this person.